Participants gain access to a nonjudgmental quit smoking coach via live chat by logging into the EX Plan from any smartphone, computer, or tablet. Participants receive proactive prompts to chat with an EX Coach throughout their quit process and can choose to engage with an EX Coach at their convenience. Participants may chat as long as they need, as many times as they want.
EX Coaches are supervised by the Mayo Clinic Nicotine Dependence Center clinical team. They use proven techniques—such as cognitive behavioral skills training and motivational interviewing. These techniques are recommended by the U.S. Public Health Service Clinical Practice Guideline for Treating Tobacco Use and Dependence and field-tested with thousands of tobacco users at Mayo Clinic.
Plus, Spanish-speaking quit smoking coaches are available for participants who prefer to chat in Spanish.
The genuine and caring people behind our digital program can make the difference between just thinking about quitting to following through on a quit attempt, between a slip and full-blown relapse.
